Empowering Missions with User-Centric Experiences
Driving Government Success Through IT Transformation and Consulting Services
About Us
Our Mission
At ITEX, our mission is to serve our customers with unwavering integrity, forward-thinking innovation, and a deep commitment to understanding and meeting their unique needs.
Our Promise
We deliver high-quality solutions that empower mission success, build lasting partnerships, and uphold the highest standards of excellence, accountability, and trust in every engagement.
Our Services
Digital Transformation
Customer Service Experiences
Cloud Services
Cyber Security
Management Consulting
Digital Transformation
Application Development
Application Development
Application Development
We build innovative solutions that align to mission goals, future-proofing organizations.
- Systems Integration
- Web Application Development, Modernization, and Enhancements
- Content Management Systems (CMS) Upgrades and Migrations
- Website Development and Hosting
- Mobile Application Development, Modernization, and Enhancements
- Database Design and Development
Human-Centered Design
Application Development
Application Development
We design systems, services, and experiences that enhance usability, accessibility, and engagement for our customers and the people they serve.
- User Interface (UI) and User Experience (UX) Design
- Usability Testing
- Accessibility
- Information Architecture
- Content Strategy
Operations and Maintenance
We ensure that IT solutions and digital assets continue performing optimally.
- DevSecOps
- Infrastructure Support
- Network Design and Architecture
- Systems Administration
- Operations and Maintenance Services for Applications and Websites
Data Analytics
We help customers gather, analyze, and use critical data to drive business decisions.
- Data Warehousing
- Dashboard Development and Reporting Capabilities
- Data Reliability, Confidentiality and Management
Customer Experience Services
Contact Center and Service Desk Operations
Contact Center and Service Desk Operations
Contact Center and Service Desk Operations
We combine cutting-edge technology with human-first design thinking to enhance customer experience.
- Call Monitoring and Quality Assurance (QA) Services
- Artificial Intelligence (AI) and Robotic Process Automation (RPA)
- Interactive Voice Response (IVR) Implementation
- Seat Management Support Services
- Service Desk Infrastructure Buildout and Modernization
- Software Application Helpdesk Function
- VoIP Systems Implementation
Customer Relationship Management (CRM)
Contact Center and Service Desk Operations
Contact Center and Service Desk Operations
We implement seamless communication solutions and tools that build the foundation for efficient Contact Centers and effective Customer Service.
- CRM Implementation
- CRM Integration
- Reporting and Analytics
- Automation of Customer Service Processes
- Bulk Mailing and Fulfillment
Cloud Services
Cloud Managed Services
Cloud Operations and Management
Cloud Managed Services
We routinely manage and provide technical support for all your cloud-based tools and services.
- Platform as a Service
- Web Content Management as a Service
- Content Management Systems (CMS) Upgrades and Migrations
- Contact Center as a Service
- Software as a Service
Cloud Migrations
Cloud Operations and Management
Cloud Managed Services
We can seamlessly move your relevant data and applications to the cloud.
- On-premise to cloud migration support
- Hybrid cloud and colocation solutions
- Secure Data and Content migration
Cloud Operations and Management
Cloud Operations and Management
Cloud Operations and Management
We oversee the configuration, optimization, and routine maintenance of your cloud-based solutions to ensure optimal performance.
- Configuration Management Services
- Virtual Private Network (VPN) Implement and Support
- Network Support
- Infrastructure Support
Cloud Advisory and Strategy
Cloud Advisory and Strategy
Cloud Operations and Management
We identify and implement cloud solutions that are right for your business.
- Design
- Architecture
- Engineering
Cloud Compliance
Cloud Advisory and Strategy
Cloud Compliance
We strictly adhere to all government-mandated cloud security policies.
- FedRAMP-Compliant Infrastructure
- FISMA
Cyber Security
Cyber Platform
Regulatory Compliance
Cyber Platform
We develop solutions that secure networks and applications while mitigating cyber
threats.
- Encryption Systems Implementation
- Identity Management Systems Implementation
- Public Key Infrastructure (PKI) Implementation and Support
- Security Operation Center (SOC) and Network Operation Center (NOC) Services
- Security Monitoring
Cyber Risk
Regulatory Compliance
Cyber Platform
We thoroughly identify, analyze, and address vulnerabilities in existing IT architectures,
minimizing the risk of an external breach.
- Information Security and Privacy Impact Assessment
- Vulnerability Assessments
- Penetration Testing
Regulatory Compliance
Regulatory Compliance
Regulatory Compliance
We strictly adhere to all government-mandated information security policies and best practices.
- FISMA Assessment and Advisory
- NIST Risk Management Framework
Management Consulting
Program Management
Project Management
Project Management
We provide strategic oversight and coordination across multiple interrelated projects to ensure alignment with long-term goals whilst focusing on maximizing value, minimizing risk, and ensuring successful program delivery.
- Governance and Structure
- Strategic Alignment
- Risk and Issue Management
- Stakeholder Engagement
- Performance Tracking
Project Management
Project Management
Project Management
We provide solutions that are designed to deliver projects on time, within scope, and on budget. We bring best-in-class methodologies tailored to your environment—whether Agile, Waterfall, or Hybrid models—to drive success.
- End-to-End Project Leadership
- Scope, Schedule and Budget Control
- Resource Planning
- Risk and Change Management
- Status Reporting
Consulting Services
Project Management
Consulting Services
We solve complex challenges for our customers through expert analysis, innovative thinking, and actionable solutions for optimizing operations, implementing new technology, or navigating organizational change.
- Business Process Improvement
- Technology Advisory
- People and Performance Advisory
- Organizational Change Management
- Strategic Planning
- Custom Solutions
Our Customers
Contact Us!
HEADQUARTERS
1750 Tysons Boulevard, Suite 1500, McLean, VA 22102
PHONE: 202-684-1535 EMAIL: info@itex-inc.com
